If you are someone who thrives on technology and warehousing…..who often receives kudos for your technical savvy and inventory control practices…..if you are known as someone who has a natural ability for positive communication with others, and a knack for follow through, this is the job for you.  This position is not about putting in time, it’s about being part of something big & exciting and contributing in a very important way.  If you are goal oriented, passionate about your career and committed to making a positive contribution to the team, read on!

Mirror Show Management exists for only one reason—to exhibit greatness in serving our customers and inspiring a deep trust that results in long-term relationships.

We believe at our very core that MSM is different. And that is because our people are different. They are the everyday heroes behind the scenes and behind our success. They wear steel-toed boots or business casual—but they might as well wear capes and tights. They are truly the power and passion that drive MSM.

But our success is merely a reflection of our customer’s. We only pack up and call it a good day if our customers consider it an outstanding one. We’ll do virtually anything to achieve that. And that principle has been the foundation we’re built on.

You’ll be the go-to person when it comes to our warehouse management software!  You will be an everyday hero who exhibits greatness and sets us apart from other companies.

WMS Support Analyst

Job Description

Summary:

This position functions as a member of the Mirror Show Management Warehouse Team and reports directly to the Warehouse Manager.

Oversee the safe/accurate shipment and storage of goods.  Ensures all exhibits are handled with the highest level of quality.

Provides training and support for MSM’s Warehouse Management Systems (WMS)

Priorities :

• Provide training and support to users (both internal and external customers) on WMS and related functionality
• Provide recommendations regarding improvements in the administration of the WMS
• Maintain documentation on all administrative procedures
• Develop training documentation on WMS and related processes
• 2^nd tier helpdesk support for WMS application

Required Qualifications/Skills:

• Bachelors Degree preferred
• SQL database experience required
• Crystal Reports experience required.
• Must have at least 2 years of relevant work experience
• Experience with a WMS system
• Customer service experience. Must have strong communication experience
• Warehousing / logistics background
• Must be willing to learn
• MS Office knowledge particularly in Excel and Word
• Ability to load and unload materials and supplies (75 lbs)
• Fork truck OSHA certified, basic mechanical aptitude
• May need access to vehicle for personal transportation to local shows.

Principal Activities:

• Manhattan WMS Support - Provide training and support to users (both internal and external customers) on WMS and related functionality
• Warehouse Inventory Control –Ensures accurate location and qty of returning show properties. Conducts regular and/or spot check inventories of merchandise, supplies or equipment.  Has working knowledge of inventory control software and tools to maintain accurate records.

Key Challenges:

• Maintain 100% accurate warehouse inventory
• Provide a high level of customer satisfaction with internal and external customers

Performance Measures:

• Implement at least 2 cost saving efficiencies (approved by management) in the warehouse by 12/31/10
• Provide excellent, internal customer service to all departments.

MSM believes that an employee’s attitude toward their job and co-workers is just as important as their expertise.

An appropriate attitude to work is demonstrated when employees are positive about their job responsibilities, enjoy coming to work, provide support for one another, are willing to take on new tasks, work hard and take their responsibilities seriously while carrying them out in a professional manner. Creating and maintaining a positive attitude across the company is important for morale, problem solving, skill development and ultimately productivity in the workplace.

Conversely, those who consistently demonstrate a negative attitude or negative thinking can have an adverse effect on the workplace, impacting individual work performance as well as job satisfaction amongst co-workers.

As such, MSM believes that attitude is an important performance criteria and it is incorporated into our performance evaluation process and will be measured accordingly.

Please note:  travel to shows and overtime may be required on an as-needed basis.

Please email your resume to our Human Resource Department.